Questions: Pine Beverage Supply

What is the minimum order for a first delivery?

We start accounts at two kegs or four cases. Mixed pallets are fine, so you can pair a couple of lines rather than commit to a full run of one beer.

How quickly can you deliver after I place an order?

Standard delivery is two to four working days across mainland UK. If you are local to our depot, we can often slot you in sooner, but we do not promise same-day.

Do you charge for delivery?

Delivery is free on orders over a set pallet threshold, which we confirm when you open the account. Below that, we charge a flat rate per drop, quoted upfront.

What are your payment terms?

First orders are paid upfront by card or bank transfer. Once you have a few deliveries behind you, we can discuss thirty-day terms on approved accounts.

Can I return kegs or cases I have not opened?

Yes, as long as the packaging is intact and the beer is in date. Get in touch within a few days of delivery and we will arrange collection with your next drop.

Do you supply tasting notes and allergen information?

Every line comes with a product sheet listing tasting notes, ABV, format and allergens. You can pass these straight to your staff or print them for the bar.

What it is like to run an account with us

You do not need a huge cellar or a long list of taps to open an account with Pine Beverage Supply. We work with pubs, bottle shops, taprooms and small venues that want a handful of well-chosen craft lines rather than a wall of the same thing. Tell us the space you have and the kind of drinker you serve, and we will suggest a starting range that fits.

Orders are picked and packed by hand at our depot. That means a person checks your kegs, cases and any glassware before it leaves, rather than a robot scanning a barcode. If something is short or substituted, we tell you before the van goes out, not after it arrives. You should never be left guessing what is on its way to you.

We keep the range tight on purpose. It is better to know a dozen breweries well than to list fifty and hope. You get honest notes on each beer, including which ones move quickly and which suit a quieter session trade. If a line is not working for you, we will swap it for something else rather than leave it gathering dust.

Pricing is worked out per account, because a city centre taproom and a village shop have very different needs. We quote you in writing before anything ships. There are no hidden charges for splitting a pallet, and no pressure to hit a monthly spend you did not agree to. You order when you need stock, not on a schedule we set.

Questions are part of the job. Whether it is a keg coupler that does not fit, a delivery window that clashes with opening hours, or a beer that has not settled in the cellar, ring or email us. You will speak to someone who knows the account, not a call centre. It is a small operation, and it stays that way on purpose.